New Survey: B2B E-Commerce is Making IT Leaders Miserable – GlobeNewswire
Summary
NEW YORK, July 19, 2022 (GLOBE NEWSWIRE) — The growth of B2B e-commerce solutions is presenting new complications, especially for IT leaders. These solutions have become a must-needed tool for organizations in a digitally driven-future, but it also poses challenges. A recent Sapio Research survey of 1,000 IT leaders commissioned by Sana Commerce found that many B2B e-commerce solutions are misaligned with the organization’s goals – and this misalignment is causing frustra…….
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Ny, July 19, 2022 (GLOBE NEWSWIRE) — The enlargement of B2B e-commerce options is presenting new problems, particularly for IT leaders. These options have Discover your self to be a should-needed system for groups in a digitally pushed-future, However it additionally poses challenges. A current Sapio Evaluation survey of 1,000 IT leaders commissioned by Sana Commerce found that many B2B e-commerce options are misaligned with the group’s goals – and this misalignment is inflicting frustration for IT and imposing prices and missed alternatives for the enterprise.
Based mostly on the IT Leaders Outlook on B2B e-Commerce ‘22/23 report, a quantity of key findings underscore how important It is for B2B corporations to get e-commerce proper:
B2B e-commerce is a headache for IT:
Regardless of The huge ensures made by many e-commerce Computer software corporations, many B2B e-commerce options are poorly chosen And do not go well with the wants of IT.
- 84% of IT leaders aren’t Proud of their B2B e-commerce reply.
- 92% of IT leaders share A minimal Of 1 frustration with their B2B e-commerce platform.
B2B e-commerce options are driving greater upkeep prices:
Rather than making life simpler for IT groups, B2B e-commerce options Are typically inflicting greater levels of upkeep and diverting inner assets away from fullly different tasks.
- The #1 most cited frustration by IT leaders: Extreme diploma of upkeep (29% talked about this).
- IT leaders report that, on common, 2-3 people Of their group work on the B2B portal. Forty-one % of their time is spent on ongoing upkeep.
Misaligned B2B e-commerce options are placing income In hazard:
B2B e-commerce options are Alleged to make it simpler To close gross sales – however instead, they’re inflicting corporations to lose gross sales.
- On common, 188 orders are In hazard every month As a Outcome of of downtime.
- 1 in 10 IT leaders declare Extremeer than 500 orders a month are In hazard As a Outcome of of downtime.
- Survey respondents said that on common $244,499 of on-line gross sales are In hazard for corporations per yr As a Outcome of of e-commerce reply downtime.
B2B e-commerce errors are inflicting ripple end outcomes That are felt all by way of the group:
Instead of serving to The agency work extra effectively, too many B2B e-commerce options are damaging relationships Contained in the group and with its buyers.
- 67% of IT leaders say their relationship with enterprise groups was harmed, because buyers don’t use it as a lot as anticipated.
- 42% of IT leaders are so fed up, they’ve alstudyy Checked out fullly different e-commerce options.
“The hazards and …….