E-commerce enabler GoKwik appoints Amitt Sharma as chief customer officer – Economic Times
Summary
E-commerce enabler GoKwik has on-boarded Amitt Sharma as its chief customer officer.
With 12 years of experience in customer success and delivery, Sharma joins the company from MoEngage, where he led customer success and implementation in addition to fine-tuning the overall expansion strategy for South East Asia and ANZ during his stint.
According to the company, Amitt would help drive GoKwik’s vision to maximize the value delivery to its clients and would be responsible for creating …….
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E-commerce enabler GoKwik has on-boarded Amitt Sharma as its chief buyer officer.
With 12 years of expertise in buyer success and supply, Sharma joins The agency from MoEngage, the place he led buyer success and implementation Collectively with nice-tuning The general enlargement method for South East Asia and ANZ all by way of his stint.
Based mostly on The agency, Amitt would assist drive GoKwik’s imaginative and prescient To maximise The worth supply to its consumers and Can be Responsible for creating an enablement layer Contained in the group to scale biggest practices to gasoline progress and retention initiatives.
“As we increase our enterprise into newer segments and geographies, it turns into essential to continuously convey Definitely one of the biggest practices in enhancing and modernizing GoKwik’s buyer care strategy and management. We think about that with Amitt Approaching board, We’d construct a world-class group focussed on the ethos of buyer centricity and uplift e-commerce conversion costs at a speedy scale,” Chirag Taneja, co-Founding father of GoKwik, said.
Backed by marquee buyers Similar to Sequoia Capital India, Matrix Companions India, Assume Investments, and RTP Worldwide, The agency has assisted over 250 direct to shopper manufacturers, marketplaces and omnichannel platforms, together with Snapdeal, Lenskart, Be Bodywise, boAt, Mamaearth, The particular person Company, The Souled Retailer, and Bombay Shaving Company.
In his earlier roles, Sharma has additionally labored as buyer success and supply lead with Observe.AI in San Francisco and Bengaluru. He assisted The agency develop from seed to a $88 million Collection B stage. GoKwik said Furthermore It is making an try To duplicate its India success tales in markets Similar to EMEA, APAC, and Americas.
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“As somebody Enthusiastic about buyer delight, GoKwik’s service provider-first philosophy Is Sort of curiositying to me. The imaginative and prescient of this agency to create merchandise that cater to The Most very important factors e-commerce manufacturers face right now is commendable,” Sharma said.
Based Through the 2020 pandemic as a distant-first agency by Taneja, Vivek Bajpai, and Ankush Talwar, GoKwik is an e-commerce enablement platform That provides full-stack e-commerce enablement options to manufacturers.
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