16 Reverse-Logistics Executives Trying to Solve E-Commerce Returns – Business Insider


As supply chain and fuel costs rise, e-commerce returns are going from a headache to a migraine.
There still isn’t enough dedicated “reverse logistics” capacity to handle the growing demand.
Reverse-logistics leaders are in a position to fix — and cash in on — the pervasive problem. 

Retail returns are a a multibillion-dollar problem without a clear solution, and the logistics industry is e…….

  • As current chain and gasoline prices rise, e-commerce returns are going from a headache to a migraine.
  • Tright here nonetheless Isn’t enough devoted “reverse logistics” performance to deal with the rising demand.
  • Reverse-logistics leaders are In a place To restore — and money in on — the pervasive drawback. 

Retail returns are a a multibillion-greenagain drawback And by no means using A clear reply, and the logistics enterprise is eagerly making an try to crack the code.

Whoever wins will reap large rewards: The Nationwide Retail Fedperiodtion estimated consumers returned 16% of the problems they purchased final yr — roughly $761 billion in merchandise. 

The question is The biggest Method to deal with these items sustainably, and make them resalable at a revenue.

“That recurrents An alternative For somebody,” Tony Sciarrotta, the president of the Reverse Logistics Affiliation, said. “It is so huge thOn tright here Are not any dominant gamers.”

Returns turned A a lot hugeger problem as e-commerce boomed, however delivering a clear storeper expertise for returns Is merely getting Costlier.

“That is wright here I say the low-grade headache has Discover your self to be a migraine,” David Sobie, the CEO of Joyful Returns — a reverse-logistics startup acquired by PayPal in a deal that, for some, signified maturation amongst reverse-logistics startups — said.

Retailers have employed extra devoted expertise To Think about returns In current occasions, each To Search out out if returns can ever beocome revenueable and To sprime them Inside The primary place. Main logistics corporations, Collectively with enterprise-capital funding, are focusing More and more extra on returns. 

Listed right here are 16 power gamers On the earth of reverse logistics, from retailers to full-service logistics suppliers to pure-play tech. They’re all making an try To unravel Definitely one of retail’s thorniest factors. They’re itemizinged in no particular order. 

Colleen Robinson, the director of Amazon-mannequins reverse logistics

Colleen Robinson is the director of reverse logistics at Amazon.


Colleen Robinson has been A pacesetter within Amazon’s reverse-logistics group for over a decade. She joined The agency in 2012 as a senior supervisor. 

Amazon employs every technique Inside the e-book to deal with its mammoth Quantity of returns — together with “simply primarytain it” strategies, refurbished and open-area retailers, and on-line public sales. Robinson has championed The agency’s electronics-refurbishment efforts, assisting the reverse-logistics current chain for Amazon’s tablets, Ring, and Blink merchandise. Robinson additionally assisted launching A worldwide Licensed Refurbished storeping for selection, recycling packages, and a stroll-in restore store.

Earlier than becoming a member of Amazon, Robinson labored in current-chain administration and restore opperiodtions for Qualcomm, Palm Inc., and HP. 

Patrick Super, the Vice chairman of buyer-opperiodtions retail at FedEx Supply Chain

Patrick Super …….

Source: https://www.businessinsider.com/reverse-logistics-experts-executives-wrangling-e-commerce-returns-power-players-2022-7

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